Introduction
Welcome to Sristi Tea! We are committed to protecting your privacy and ensuring your personal information is secure. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our ecommerce platform. By accessing or using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information: Name, email address, phone number, shipping address, and payment details.
- Usage Data: Information about how you use our website, such as browsing history, search queries, and IP addresses.
- Cookies: Small data files stored on your device to enhance your browsing experience.
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling orders
- Communicating with you about your order status
- Improving our website and services
- Personalizing your experience
- Sending promotional offers and newsletters
- Complying with legal obligations
- Sharing Your Information We do not sell or rent your personal information to third parties.However, we may share your information with:
- Service Providers: Third-party companies that assist us in operating our business, such as payment processors, shipping partners, and IT service providers.
- Legal Requirements: When required by law or to protect our rights, we may disclose your information to relevant authorities.
Payment - Gateway and Security : We use secure payment gateways to process your transactions. All payment information is encrypted using SSL technology to ensure your data is protected. We comply with all legal requirements and industry standards to safeguard your payment details.
Terms and Conditions
By using our website and placing an order, you agree to our terms and conditions:
- You must provide accurate and complete information during the checkout process.
- Prices and availability of products are subject to change without notice.
- We reserve the right to refuse service to anyone for any reason at any time.
Cancellation and Refund Policy
We strive to provide the best products and services. If you are not satisfied with your purchase, please review our cancellation and refund policy:
- Cancellation: You can cancel your order within 24 hours of placing it. After 24 hours, cancellations may not be possible as the order may already be processed.
- Refunds: If you receive a damaged or incorrect product, please contact us within 7 days of delivery. We will arrange for a return within 2-3 business days and provide a full refund or replacement as per your preference within 7-10 business days.
Shipping and Delivery Policy
We aim to deliver your orders promptly and efficiently. Our shipping and delivery policy includes:
- Processing Time: Orders are processed within 1-2 business days.
- Shipping Time: Delivery times vary based on location, typically ranging from 3-7 business days.
- Shipping Charges: Shipping charges are calculated at checkout based on the weight and destination of the order.
- Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status.
- Legal Compliance
Our business complies with all relevant laws and regulations, including those related to consumer protection, data privacy, and e-commerce. Our FSSAI number is 22823096000008, and our GST number is 19CQMPP8561K1ZV.
Customer Trust and Support
We value your trust and strive to provide exceptional customer support. If you have any questions or concerns, please contact our customer service team at support@sristitea.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through our website.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Sristi Tea
Email: support@sristitea.com
Thank you for choosing Sristi Tea! We appreciate your trust in us and look forward to serving you the finest teas.